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FAQ

Q: How long will my watch take to ship?
A: All domestic orders are shipped Free via USPS First Class (3-5 business days) unless expedited shipping is requested. All international orders are shipped by requested selected service.
Q: How long does a battery last?
A: Typically batteries last 1-2 years depending on the watch's functions (tide, alarms, stopwatch, vibration, etc.) and how often those functions are being used.
Q: Can I change the battery locally?
A: Yes, but your warranty will be voided. It is best to send your watch to our service center in Carrollton, TX because a local jeweler might not reseal your watch properly compromising the water resistance capabilities.
Q: My watch stopped working, how do I know if it is a battery problem?
A: Your watch battery should last 1 to 2 years depending on usage and how long it was at the store prior to purchasing. If you have a dead battery, usually, if the light is pressed, the screen will go blank or light up with no display.
Q: Do retailers/dealers also sell parts?
A: You may place an order for straps or other parts for your watch by going to our spare part web site at: Freestyle Repair Shop
Q: How can I order replacement watch band & parts?
A: You may place an order for straps or other parts for your watch by going to our spare part web site at: Freestyle Repair Shop
Q: What if I want to change the color of my straps and bezels?
A: While we currently do not sell parts separately, most of our watches do come in at least 2 or more different colors. Which means you can change straps and bezels and mix and match parts as long as you have 2 or more watches or have a friend that wants to trade parts.
Q: If I purchased a watch 10 years ago with a printed instruction of 2 years warranty; I see the warranty is now limited lifetime which warranty would I follow?
A: Even for discontinued models our warranty is limited lifetime on movement and mechanism.
Q: What if I can't locate the model the number on the watch?
A: If you are unable to locate the model number on the case back of the watch, you may email a picture to our freestyle customer service center: CustomerService@freestyleusa.com
Q: What is a Hydro Pusher?
A: Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.
Q: What is Heat Timer?
A: A heat timer is simply a countdown timer. We call it a heat timer because competitive surfing is run timed sessions called heats.
Q: How can I order a watch if I live outside of the US?
A: We currently ship to over 45 countries outside of the USA. Please select desired shipping method at checkout.
Q: How do I get instructions on my watch if they are not listed on the website?
A: You can contact our technical support by email under contact us or call our service center for assistance with settings.
Q: I need help setting my watch, who do I contact?
A: You can call our service center or email technical support under contact us
Q: My watch is beeping and will not stop, what do I do?
A: You might need to manually reset your watch by pressing and holding all the pushbuttons for up to 5 seconds. If this does not stop the sound, then send your watch to our service and repair center in Carrollton, TX.
Q: Are there any authorized repair centers in my area that can fix my Freestyle watch?
A: The only authorized repair center is in Carrollton, TX.
Q: How can I delete my customer account?
A: Please contact us if you would like your information removed from our system and allow two business days for processing. Please note that once an account is deleted, it cannot be restored.


Warranty/Service:
Freestyle Brands Repair Center

3330 Earhart Drive, Suite 208
Carrollton, TX 75006