Freestyle warrants, to the original purchaser, a limited lifetime warranty that its watches are free from defects in materials and workmanship. The following are not covered under warranty: battery, case, strap/bracelet/band and crystal. Accidental breakage or damage due to normal wear or misuse of the product, including but not limited to the mathematical accuracy of the product, is not covered under this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.
Under this warranty Freestyle will either repair or replace (at the repair center’s discretion) your watch at no cost for the repaired parts or labor. There wil, however, be a nominal charge for the cost of shipping and handling your watch back to you. Any repair needed that is not under warranty will be at the cost of you the consumer. Proof of purchase and/or original receipt is needed to validate your warranty.
Your warranty is voided by any servicing out by a non-authorized agent. Any other form of guarantee to you by the retailer is his/her responsibility. This warranty applies to watches purchased in the United States. For watches purchased outside the United States, please contact your authorized Freestyle dealer for warranty information.
Please use our automated repair system by clicking on the following link.
Or you may carefully package your watch and send it via insured parcel post to the address below and include the following:
- A copy of your original sales receipt.
- Your printed name, address, phone number, email address and a brief description of the problem.
Freestyle Repair Center | Watch Service Center
3330 Earhart Drive Suite 208
Carrollton, TX 75006
Please do not include any special watchband or any other items of personal value in your shipment. Allow 30 days for processing and the return of your serviced watch.