How do I return an order?
Click on this link and it will take you to our return page: Returns Page.
How long do I have to return an order?
You may return your purchase within 30 days of purchase.
Will I be charged for return shipping?
Domestic orders $50 and over are eligible for free return shipping. Domestic items less than $50 (Not On Sale) do not qualify for free returns. You will be responsible for the return shipping cost. When refunded the amount will be deducted.
How will I be refunded?
Refunds are to the original form of payment.
Can I exchange my watch for something else?
During the return process, select "Exchange" as your reason. Be sure to include the style # and name of the watch you would like in exchange. Any difference in price will be charged or refunded.
Can I exchange my strap or part for something else?
Orders under $50 are not eligible for exchanges. You may choose between a refund to the original form of payment or a store credit.
The item I purchased was on sale. Can I still return it?
Any items purchased on sale/using a discount code are eligible for store credit only.
Patches and Stickers
All patches and sticker packs are Final Sale and non-returnable.
Prepaid Return Shipping Labels
Prepaid return labels may only be used once. Limit 1 prepaid return shipping label per order. The label is ONLY to be used to return the order for which it was created.
Return Packaging
Returns are processed through USPS, so please package your return carefully in a box or bubble mailer to avoid any damage during return shipment. Any postage due or damages incurred from improper packaging will be deducted from the refund amount.
Non-Qualifying Returns
Returns that show ANY type of signs of wear, damage, or scents will NOT be accepted and will be sent back to the customer at their expense. A $5.00 restocking fee will be withheld from any return received without its original packaging.
Shipping Charges and Gift Cards
All shipping charges, gift cards, and store credits are non-refundable and non-transferable.
Lost / Damaged Returns
We are not responsible for lost / damaged returns or packages. It is your responsibility to follow all directions - if the package is sent back to you with postage due it is the your responsibility, Freestyle will not reimburse additional charges.
Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.
False Claims
False claims regarding defective pieces will result in the piece being returned to the customer at the customer's expense.