COVID-19 SHIPPING INFO

We are still processing orders at normal speed while observing necessary precautions to keep you and our team safe, however, please understand that there may be transit delays via USPS and FedEx due to the ongoing impact of COVID-19 and significant increases in shipping volume as a result. Shipping providers have updated their policies to reflect the impact of Covid-19 and the increased shipping volume on their operations, so please check the website of your selected carrier for the most up to date information on shipping interruptions and policy impacts. All carriers have announced that they are unable to guarantee overnight or 2-day delivery services due to an increase in safety precautions for their drivers and support staff. While we are still offering those services, please note that your package could be slightly delayed for delivery and we will not be able to refund the cost of these services if that occurs.

FREE SHIPPING ON DOMESTIC ORDERS OVER $50*

FREE FEDEX EXPRESS SAVER SHIPPING ON HOODIE ORDERS

SHIPPING FAQ

How fast will my order ship?

Orders are shipped Monday – Friday except for holidays. We attempt to ship all orders within one business day of receipt of a complete order and orders placed before 12:00 Noon CST will ship the same day.

Do you offer expedited shipping?

Yes, we offer methods of expedited shipping that are available at checkout.

How long will take for my order to arrive?

Delivery times are based on the shipping method selected. Delivery times shown at checkout are provided by the carrier and are estimates only.

Are delivery times guaranteed?

Delivery times shown at checkout are provided by the carrier and are estimates only. We do not provide money-back guarantees. If you have a strict deadline for the receipt of your purchase, we recommend selecting a guaranteed delivery service such a Fedex Overnight or Priority Mail Express services.

My order has not arrived when expected. What should I do?

The first thing to do is to check the tracking information on your package. You will find the tracking information in the confirmation of shipment email you received. Please keep in mind that all delivery time frames listed on the website are estimates provided by each delivery carrier. These time frames are not guaranteed unless specifically noted at a guaranteed service.

I received a message that my package was delivered but it's not here. What should I do?

Receipt of this message indicates that the package was scanned as delivered by the carrier. Sometimes the carriers will scan packages as delivered prior to them actually being physically delivered, but they usually make the delivery within a day or two. Please check your porches, back or side doors, garage area, bushes, mailbox, mailroom or front desk to make sure it’s not hiding. Also, please ask neighbors, housemates, concierges or coworkers (if delivered at work) if they may have received it for you. If your delivery is through USPS then we suggest contacting your mail carrier or local post office with your tracking number to see if they can help you track it down. They should be able to give you the location where it was scanned and the name of your mail person and how to contact them. If the delivery is via FedEx or DHL we recommend contacting them to notify them that the package was not actually delivered and see if they can provide additional information on the delivery location. If you are not able to locate the package please contact us for assistance. Orders that include Protect are eligible for reshipping or a refund if the package is not received. File a claim on the Protect Claim page.

I entered the wrong address. Can I change it?

If your watch hasn't shipped, we can change the address. Just send us a message through the website or at support@freestyleusa.com. If the package has already been shipped, we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.

I received a message that my package could not be delivered and has been returned to sender. Can it be reshipped?

Yes, we'd love to reship your package. However, there will be a reshipping charge and we may ask for an alternate address.

Do you offer international shipping?

Yes. There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Freestyle. If you refuse the order, you will not be refunded by Freestyle.

International Orders

Any items shipped outside of the US are final sale and non-returnable.

What countries do you ship to?

We ship to many countries around the world but the list can change from time to time based on current circumstances. If you enter your shipping address during checkout and no shipping options are offered then we are not currently shipping to your desired location.
Shipping costs and timing for orders outside of the U.S. vary depending on the destination. The shipping costs and timing for international orders are displayed during checkout prior to completion of your order, so you can see the options and costs there prior to completing your order.

Incorrect Addresses

You are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it.
Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.

Returned/Refused Orders

If you would like to cancel an order that has been refused or returned to us, the original shipping cost, as well as any return shipping charges assessed by the carrier will be deducted from your refund amount.

What is Protect

Protect is order protection that covers your package in the event that your package is lost, stolen, or damaged. If you purchased Protect you can file a claim.

<h3 id="shippingSection"><strong>SHIPPING</strong></h3>

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        <div class="border-button">

        <dt> How fast will your order ship?</dt>

            <dd class="border">Orders are shipped Monday – Friday except for holidays.  We attempt to ship all orders within one

                business of receipt of a complete order and orders placed before 12:00 Noon CST will ship the same day.</dd>

        </div>

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            <dt> Do you offer expedited shipping?</dt>

            <div class="border-button">

                <dd class="border">Yes, we offer methods of expedited shipping that are available at checkout.

                </dd>

            </div>

            <dl class="accordion faq-info">

                <dt> How long will take for my order to arrive?</dt>

                <div class="border-button">

                    <dd class="border">Delivery times are based on the shipping method selected.  Delivery times shown at checkout are

                        provided by the carrier and are estimates only.

                     </dd>

                </div>

                <dl class="accordion faq-info">

                    <dt> Are delivery times guaranteed?</dt>

                    <div class="border-button">

                        <dd class="border"> Delivery times shown at checkout are provided by the carrier and are estimates only. We do not provide

                            money-back guarantees. If you have a strict deadline for the receipt of your purchase, we recommend

                            selecting a guaranteed delivery service such a Federal Express Overnight or Priority Mail Express.

                        </dd>

                    </div>

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                        <dt> My order has not arrived when expected.  What should I do?</dt>

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                            <dd class="border">

                            The first thing to do is to check the tracking information on your package.  You will find the tracking information in the confirmation of shipment email you received.  Please keep in mind that all delivery time frames listed on the website are estimates provided by each delivery carrier. These time frames are not guaranteed unless specifically noted at a guaranteed service.

                            </dd>

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                        <dl class="accordion faq-info">

                            <dt> I received a message that my package was delivered but it's not

                                here. What should I do?</dt>

                            <div class="border-button">

                                <dd class="border"> Receipt of this message indicates that the package was scanned as delivered by the carrier. Sometimes the post office will scan packages as delivered prior to them actually being delivered, but they usually make the delivery within a day or two. If your delivery is through USPS then we suggest contacting your mail carrier or local post office with your tracking number to see if they can help you track it down. They should be able to give you the location where it was scanned and the name of your mail person and how to contact them. If the delivery is via FedEx or DHL we recommend contacting them to notify them that the package was not actually delivered and see if they can provide additional information on the delivery location. If you are not able to locate the package please contact us for assistance.

                                <p></p>

                                Orders that include Route insurance are eligible for reshipping or a refund if the package is not received.

                                Click here to file a claim. <a href="https://claims.route.com/">Route Insurance Claim</a>

                            </dd>

                            </div>

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                                <dt> I entered the wrong address. Can I change it?</dt>

                                <div class="border-button">

                                    <dd class="border">If your watch hasn’t shipped, we can change the address. Just send us a message. If the package has already been shipped, we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.</dd>

                                </div>

                                <dl class="accordion faq-info">

                                    <dt> I received a message that my package could not be delivered and has been returned to sender. Can it be reshipped?</dt>

                                    <div class="border-button">

                                        <dd class="border"> Yes, we’d love to reship your package. However, there will be a reshipping charge and we may ask for an alternate address.</dd>

                                    </div>

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                                        <dt> Do you offer international shipping?</dt>

                                        <div class="border-button">

                                            <dd class="border"> Yes.  There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Freestyle. If you refuse the order, you will not be refunded by Freestyle.</dd>

                                        </div>

                                        <dl class="accordion faq-info">

                                            <dt> Undelivered packages</dt>

                                            <div class="border-button">

                                                <dd class="border">If your package is returned to Freestyle marked as undeliverable or return to sender, a reshipping fee will be required or your order will be refunded.</dd>

                                            </div>

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                                                <dt> Incorrect Addresses</dt>

                                                <div class="border-button">

                                                    <dd class="border"> Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.</dd>

                                                </div>

                                                <dl class="accordion faq-info" >

                                                    <dt > Returned/Refused Orders</dt>

                                                    <div class="border-button">

                                                        <dd class="border"> If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.</dd>

                                                    </div>

                                                    <dl class="accordion faq-info">

                                                        <dt > What is Route Shipping Insurance?</dt>

                                                        <div class="border-button">

                                                            <dd class="border">

                                                                Route is shipping protection that covers your package 100% in the event that your package is Lost, Stolen, or Damaged. If you purchased Route and need to file a claim click here  <a href="https://claims.route.com/">Route Insurance Claim</a>.</dd>

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                        <div id="returnsSection" ></div>

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