Free Shipping On Domestic Orders $35+  

FAQ

Q: I need help setting my watch, who do I contact?
A: You can download the manual for your watch on our Manual Download Page.  We also have videos on our YouTube Channel to assist in setting our more popular models.  If you're still having issues, you can contact us.
Q: How long will my watch take to ship?
A: All domestic orders greater than $35 are shipped Free via USPS First Class (3-5 business days) unless expedited shipping is requested. All international orders are shipped by requested selected service.
Q: How long does a battery last?
A: Typically batteries last 1-2 years depending on the watch's functions (tide, alarms, stopwatch, vibration, etc.) and how often those functions are being used.
Q: How can I change my strap?
A: The best method is to place a towel down on a flat surface to prevent damaging the face of the watch. Place the watch face down, slide the pin through the hole in the strap and align it so you can put one end into the hole on one side or the other. If you have help it is easier for sure, but hold the watch with one hand and the strap with the other, then use a small screwdriver to compress the spring bar enough to get it under the edge of the watch. Push the strap toward the center of the watch while also using the screwdriver or spring bar tool to push the spring bar toward the center of the watch until it snaps into the hole. Once it is in on both sides use the screwdriver or spring bar tool to make sure that both sides of the spring bar are fully extended toward the outside of the watch so they are completely engaged in the hole. If you are still having trouble you can always go to a jeweler or watch counter at the retail store and they can often help you with their repair tools.
Q: Can I change the battery locally?
A: Yes, but your warranty will be voided. It is best to send your watch to our service center in Carrolton, TX because a local jeweler might not reseal your watch properly compromising the water resistance capabilities. Click here to begin the repair process.
Q: My watch stopped working, how do I know if it is a battery problem?
A: Your watch battery should last 1 to 2 years depending on usage and how long it was at the store prior to purchasing. If you have a dead battery, usually, if the light is pressed, the screen will go blank or light up with no display.

If the watch is still working, but the buttons don't do anything when pushed, or the watch is beeping continuously, those are also indicators of a low battery.
Q: Do retailers/dealers also sell parts?
A: No, but you may place an order for many of our most popular straps or band keepers for your watch on our STRAPS, KEEPERS & MORE page. If your part is not listed you may order by going to our spare parts order form at: Freestyle Repair Shop
Q: How can I order replacement watch band & parts?
A: You may place an order for many of our most popular straps or band keepers for your watch on our STRAPS, KEEPERS & MORE page. If your part is not listed you may order by going to our spare parts order form at: Freestyle Repair Shop
Q: How do I know which part I need?
A: Please refer to the diagram below to help identify the parts of your watch:
Freestyle Watch Diagram - Front
Q: What if I want to change the color of my straps and bezels?
A: Straps and band keepers may be purchased separately on our STRAPS, KEEPERS & MORE page. You will be required to enter the model number from the back of your watch to ensure that you are given choices that will fit your watch. Bezels may be ordered by going to our spare parts order form at: Freestyle Repair Shop
Q: What if I can’t locate the model number on the watch?
A: Please use the diagram below to locate your model number.
Freestyle Watch Diagram - Rear
Q: I purchased a watch 10 years ago with a printed instruction of 2 years warranty. I see the warranty is now limited lifetime.  Which warranty applies to my watch?
A: Even for discontinued models our warranty is limited lifetime on movement and mechanism. You can view our Limited Lifetime Warranty here.
Q: What is a Hydro Pusher?
A: Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.
Q: What is Heat Timer?
A: A heat timer is simply a countdown timer. We call it a heat timer because competitive surfing is run timed sessions called heats.
Q: How can I order a watch if I live outside of the US?
A: Freestyle does ship internationally at an additional shipping cost.
Q: My watch is beeping and will not stop, what do I do?
A: You might need to manually reset your watch by pressing and holding all the push buttons for up to 5 seconds. If this does not stop the sound, you will need to submit a repair request here.
Q: Does the warranty cover a lost watch?
Loss is not covered by our Limited Lifetime Warranty. We cannot replace lost watches.  You can view our Limited Lifetime Warranty here.
Q: Are there any authorized repair centers in my area that can fix my Freestyle watch?
A: The only authorized repair center is in Carrollton, TX.
Q: How can I delete my customer account?
A: Please contact us if you would like your information removed from our system and allow two business days for processing. Please note that once an account is deleted, it cannot be restored.