Orders are shipped Monday – Friday except for holidays. We attempt to ship all orders within one business of receipt of a complete order and orders placed before 12:00 Noon CST will ship the same day.

Yes, we offer methods of expedited shipping that are available at checkout.

Delivery times are based on the shipping method selected. Delivery times shown at checkout are provided by the carrier and are estimates only.

Delivery times shown at checkout are provided by the carrier and are estimates only. We do not provide money-back guarantees. If you have a strict deadline for the receipt of your purchase, we recommend selecting a guaranteed delivery service such a Federal Express Overnight or Priority Mail Express.

The first thing to do is to check the tracking information on your package. You will find the tracking information in the confirmation of shipment email you received. Please keep in mind that all delivery time frames listed on the website are estimates provided by each delivery carrier. These time frames are not guaranteed unless specifically noted at a guaranteed service.

Receipt of this message indicates that the package was scanned as delivered by the carrier. Sometimes the post office will scan packages as delivered prior to them actually being delivered, but they usually make the delivery within a day or two. If your delivery is through USPS then we suggest contacting your mail carrier or local post office with your tracking number to see if they can help you track it down. They should be able to give you the location where it was scanned and the name of your mail person and how to contact them. If the delivery is via FedEx or DHL we recommend contacting them to notify them that the package was not actually delivered and see if they can provide additional information on the delivery location. If you are not able to locate the package please contact us for assistance.
Orders that include Protect are eligible for reshipping or a refund if the package is not received. File a Protect claim.

If your watch hasn't shipped, we can change the address. Just send us a message. If the package has already been shipped, we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.

If your order was accepted and confirmed by our system it means your payment was approved by the provider based on the address you entered so you do not need to contact us to update your billing address. If it was not approved you may try to enter a new order with the correct billing address.

Yes, we'd love to reship your package. However, there will be a reshipping charge and we may ask for an alternate address.

Yes. There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Freestyle. If you refuse the order, you will not be refunded by Freestyle.

If your package is returned to Freestyle marked as undeliverable or return to sender, a reshipping fee will be required or your order will be refunded.

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.

If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.

Protect is order protection that covers your package in the event that your package is lost, stolen, or damaged. Get more info about Protect or file a claim.

Click on this link and it will take you to our return page: Returns Page.

You may return your purchase within 30 days of purchase.

Eligible items on Domestic orders $50 and over are eligible for free return shipping. Domestic items less than $50 do not qualify for free returns. You will be responsible for the return shipping cost, the amount will be deducted from your refund.

Refunds are to the original form of payment.

During the return process, select "Exchange" as your reason. Be sure to include the style # and name of the watch you would like in exchange. Any difference in price will be charged or refunded.

Items under $50 are not eligible for exchanges. You may choose between a refund to the original form of payment or a store credit which can be used to purchase something else.

Items purchased on sale/using a discount code are final sale and non-returnable.

All patches and sticker packs are Final Sale and non-returnable.

Prepaid return labels may only be used once. Limit 1 prepaid return shipping label per order. The label is ONLY to be used to return the order for which it was created.

Returns are processed through USPS, so please package your return carefully in a box or bubble mailer to avoid any damage during return shipment. Any postage due or damages incurred from improper packaging will be deducted from the refund amount.

Returns that show ANY type of signs of wear, damage, or scents will NOT be accepted and will be sent back to the customer at their expense. A $5.00 restocking fee will be withheld from any return received without its original packaging.

All shipping charges, gift cards, and store credits are non-refundable and non-transferable.

We are not responsible for lost/damaged returns or packages. It is your responsibility to follow all directions - if the package is sent back to you with postage due it is your responsibility; Freestyle will not reimburse additional charges.

Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.

False claims regarding defective pieces will result in the piece being returned to the customer at the customer's expense.

Leash: The shark leash's velcro closure system is modeled after an '80s style surfboard leash. Dense nylon pile fits between two straps of nylon hooks to fasten securely to your wrist.
Clip: Much like a seatbelt, just clip in to keep your watch safe, snug and comfortable.
Silicone / Polyurethane Buckle: Like the look of a traditional buckle closure? This is the one for you.

The chrono or stop watch feature lets you start, stop, and continue again to time events.

The three dials on a chronograph watch show how many seconds are passing within a minute, how many minutes are passing within an hour, and the number of hours passing within a 24 hour period.

A countdown or heat timer counts down from a set number. These intervals are preset at 1 minute, 3, 5, 10, 15, 20, 25, 30, 45, and 60 minutes.

Have a hard time waking up in the morning? Dual alarms are the answer. Please note that each alarm is associated with one time. ALM1 is based on TIME and ALM2 is based on TM-2. To use both alarms, TIME and TM-2 must be set to the same time.

Two dates, one linked to TIME and the other linked to TM-2.

Want to know the time in two different locations at once? Not a problem. Our dual time feature lets you easily switch between the two, TIME and TM-2. Please note that if TIME is set for military time (24hr), TM-2 will display in the same format.

The date window on our Freestyle watches displays the day of the month.

Shark watches have the option to set a chime to sound on the hour, every hour.

Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.

Luminous paint on the watch hands glows in the dark when fully charged up by exposure to sunlight or artificial light.

Shark watches can be set for 12 hour time or 24 hour time.

Whether you spend your time working in the dark or you just want to be able to check the time when you wake up in the middle of the night, night vision is just one button away.

Our unidirectional, ratcheting bezel allows for an easier reading of elapsed time and ensures that if the bezel is accidentally moved, the time already spent underwater would be indicated as longer than actually spent, preventing the diver from assuming he has more time than he does.

As with most steel dive watches, our dive watches are equipped with what is called a “screw down crown.” The crown is unscrewed in a counter-clockwise direction until it disengages from the case and then gently pulled out slightly until it engages the movement to set the time and date like most analog watches. Once the watch is set it is critical that the stem is pushed back in to reengage the movement and that the crown is screwed back down in a clockwise direction until tight to ensure that water does not enter the case when the watch is in water.

Built in feature predicts sunrise and sunset forecasts.

Built in tide charts predict high and low tide forecasts.

Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.

No, if you love your watch do not wear it in a hot tub! The combination of extreme heat and water will damage the seal and the watch will leak.

Sometimes condensation can form when going from one temperature extreme to another for example, air conditioning to a hot summer day. However, if this occurs after being in water, we recommend you send your watch in to our repair center.
Watch Repair

We recommend you send your watch in to our repair center. Watch Repair

Typically, batteries last 1-2 years depending on the watch's functions (tide, alarms, stopwatch, vibration, etc.) and how often those functions are being used.

Love your Freestyle? Don't let just anyone repair it. Watches will not be covered by the warranty if someone other than the Freestyle repair center .Watch Repair

You might need to manually reset your watch by pressing and holding all the push buttons for up to 5 seconds. If this does not stop the sound, you will need to submit are pair request. Watch Repair

All Freestyle nylon and polyester watchbands are made from the highest quality material. They are washable in warm water with a mild liquid soap. Please be aware of the water resistance for your model prior to washing. If the water resistance is less than 5 ATM H20 it is recommended to remove the band prior to washing. For stubborn stains, scrub with a washcloth and rinse thoroughly.

You may place an order for many of our most popular straps or keepers on the Freestyle website. To find the correct part for your watch, please visit Find The Right Parts

If your part is not listed you may order by going to our spare parts form Spare Parts Order Form.

Absolutely! You can change the strap and bezel on your watch to create a one-of-a-kind Freestyle.

No but You may place an order for many of our most popular straps or keepers on the Freestyle website. To find the correct part for your watch, please visit Find The Right Parts. If your part is not listed you may order by going to our spare parts form Spare Parts Order Form .

Click on this link and it will take you to our size guides page: Size Guide.

Adapters are used to connect the strap to the Apple Watch™. If you are attaching an Apple strap to an Apple Watch™, the adapters are required.

The straps designated as APPLE WATCH™ STRAPS are the only Freestyle straps that fit with the larger Apple Watch™ (44/45/46/49MM). The Shark Classic clip straps and two-piece leash straps can be used with the smaller Apple Watch™ (38/40/41/42MM), however, please note that only the straps designated as Apple Watch™ Straps have been tested with the adapters. If you choose to use the straps on a non-Apple Watch™ you should be sure to follow the manufacturers recommendations regarding attachment of the strap.

The warranty covers defects in materials and workmanship.

No, the following are not covered under warranty: battery, case,strap/bracelet/band and crystal.

The Limited Lifetime Warranty only applies to watches purchased after 2007, so if your watch was discontinued or purchased prior to that time, it is covered under the warranty in place at that time as noted in your instruction manual. We do still offer repair services for out of warranty watches at a reasonable cost If you have an issue with your watch we would recommend contacting us to see about getting it repaired Repair Watch

Loss is not covered under our Limited Lifetime Warranty. We cannot replace lost watches. Please see our Limited Lifetime Warranty.

Yes, proof of purchase from an authorized Freestyle seller is required for warranty repairs.

Yes, we will do our best to get your Freestyle watch up and running again. Begin your Watch Repair

Absolutely! We'll do our best to keep your Freestyle on your wrist. Without the proof of purchase from an authorize Freestyle seller, it will be considered a non-warranty repair.

Love your Freestyle? Don't let just anyone repair it. Watches will not be covered by the warranty if someone other than the Freestyle repair center. Begin your Watch Repair.

Although your watch is no longer under warranty because the case back has been opened, we would still love to repair your watch. Begin your Watch Repair.

You might need to manually reset your watch by pressing and holding all the push buttons for up to 5 seconds. If this does not stop the sound, you will need to submit a repair request. Begin your Watch Repair.

Afterpay is a buy now, pay later lender that divides your total purchase amount into four biweekly payments. With Afterpay, you can place your order with putting down 25% of the total price. Read more about AfterPay on their website: Buy Now, Pay Later with Afterpay.

Klarna offers you the ability to split or defer your payment when you place an order with us. Read more about Klarna on their website: Pay Later with Klarna.

Zip's payment platform gives shoppers the choice to pay for their purchases via 4 simple installments. Zip is a platform built for shoppers, that empowers them to buy now, pay over time and avoid repayments. Read more about ZIP on their website: Pay in Easy Installments with ZIP.

A Freestyle account allows you to track your orders and access your purchase history without having to remember a specific order number.

You can click on SIGN IN at the top of the website page or click here Log Into Account

You can create an account when you place an order or you can click here Create a Freestyle Customer Account

Please contact us if you would like your information removed from our system and allow two business days for processing. Please note that once an account is deleted, it cannot be restored.

To turn Shark Points into a reward, you will need to log into your account on freestyleusa.com. From the homepage click on the rewards present icon located at the bottom left to open the rewards panel. Click on All rewards If you don't have enough points to redeem, you will see a progress bar on the right, next to the reward name.
Note: All customers, including those who earn Shark Points as a guest, will need to create an account to redeem their points. If you already have an account, please click log in. If you need to create an account please register with the email you placed your order with. If you need to combine points please contact us with both your email accounts and which email you would like the points combined on.

The different ways are

1. Signing up
2. Placing An Order
3. Liking On Facebook
4. Birthdays
5. Share On Facebook
6. Follow On Instagram

Your Birthday must be at least 30 days in advance of signing up to be rewarded.

You only need to upgrade if you use the Tide functions, and your tide data has expired. If you try to use the tide function and receive the error message “No Tide Data for the Date” your tide data has most likely expired. If you hold down all five buttons for 6-8 seconds to reset the watch and the same message still appears when you try to access the tide information, your tide data has expired. If your style number is listed, you can upgrade if you want the new features available in the Tide 600 Series.

Module Upgrade includes the following:

• New Tide 600 Series module
• New battery
• New seal/O-ring
• Reseal the watch case
• Pressure testing to 10 ATM
• Return shipping within the US

Please do not send payment with your watch, we will send you an invoice with a link to a secure website where you can pay thru PayPal or with a credit card. Once payment is received your watch will be sent out within one business day. We do not accept checks, if you send a check with your watch, it will be shredded for your safety and security.

Yes you can purchase any of our new Tide 600 Series watches through our website at https://www.freestyleusa.com/collections/tide, or from an authorized Freestyle dealer.

Yes, we're happy to refurbish/repair other parts of your watch while it is in our repair center for the module upgrade. Subject to parts availability, here are some options and their costs:

• Replace strap - $25
• Replace watch case - $25
• Replace bezel only - $7.5

We will try to complete the module upgrade as quickly as possible, but please allow 3-4 weeks for your watch to be upgraded and tested in addition to transit time. You will be notified when the upgrade process is complete and you'll receive an invoice via email to pay online. Once the invoice is paid, your watch will be shipped out within one business day.

Our module upgrade program requests are initiated through our automated repair process. This process can be accessed by clicking this link Click to Begin Repair Process. Please read the welcome page - which explains the step-by-step process. Please select Tide Module Upgrade as the type of repair and complete all of the requested information, including your phone number, email and mailing address where you would like the watch to be returned. Please do not include any payment or checks in the package, you will be invoiced via email when the upgrade is completed, and you can make the payment online through our secure payment portal at that time.
IMPORTANT: in the ISSUE DETAIL box, please let us know the model number from the back of your watch, as well as the order number/name on the order if it was purchased from our website or, if it was purchased elsewhere, where and when the watch was purchased and if you have proof of purchase. If you would like any additional repairs done to the watch while it's in for the upgrade, please note those in the ISSUE DETAIL box as well. Follow it all the way through until the end where it will tell you that you are “all done.” Please scroll down to the bottom of the page to make sure there are no more green "Next" buttons to click on. You will receive a confirmation email of your repair ticket within 48-72 hours that you should print and include with your watch when you send it to our repair center at 2701 E State Highway 121 Suite 650 Lewisville TX 75056. Please pack your watch carefully and we strongly recommend sending it through a shipping method that offers package tracking and insure for the package for the value you place on it as we are not responsible for losses from packages that are not received or lost by the carrier.
Although we will attempt to complete your upgrade as quickly as possible, please allow 3-4 weeks for completion of the process.

The new Tide 600 Series features high/low tide times/heights and sunrise/sunset times for 600 beaches worldwide through 2031, offering you more options closer to home. You can also customize for your favorite local spot by using the Tide Offset function. The Tide 600 Series also comes loaded with tons of other functions that you have come to expect and enjoy from your Freestyle Tide watch. See individual watches on our website for more details at https://www.freestyleusa.com/collections/tide.