RETURN POLICY
We hope you love what you purchased but, if not, we’re happy to try to help! If you have an issue with your order or new product, we can often help you resolve it without returning the item, so please contact us at support@freestyleusa.com first to see if there is something we can help you with to avoid the need to return/exchange the product.
If you want to return or exchange the product for a different one, we offer free returns or exchanges of eligible items on domestic orders $60 and over if requested within 30 days after the purchase date. Eligible items on domestic orders less than $60 may still be returned using the return label provided, but the return shipping cost will be deducted from your refund or credit. Items must be returned in original new condition with all packaging and tags attached. Items that have been damaged, used, worn, soiled or show any visible signs of use will not be accepted for return and will be returned to you at your expense. Any items purchased on sale, shipped outside of the US, and all apparel, hats, straps, parts and sticker packs are final sale and non-returnable.
QUALIFICATIONS - ITEMS MUST BE:
- Eligible for return or exchange
- Requested within 30 days after the purchase date
- In original, new condition, with no visible signs of use
- Unworn and undamaged
- Returned in their original packaging
- Received back within 30 days of return request date
We offer returns and exchanges as a courtesy to improve your shopping experience. We try to be honest and fair to you in the returns process and we just ask you to extend us the same courtesy in return!
For customers exercising a statutory Right of Withdrawal under applicable law, including customers in the European Union, separate withdrawal rights and requirements may apply. Please refer to our EU Right of Withdrawal section for additional information.
MORE INFO
Yes. If your order was shipped to an address within the European Union, you have the right to withdraw from your purchase within fourteen (14) days of receiving your order.
To exercise your Right of Withdrawal, complete our EU Right of Withdrawal Form or contact our Customer Support team before the fourteen (14) day withdrawal period expires.
Returned items must be returned in substantially the same condition in which they were received and include all components, accessories, and other items originally included with the order. The original shipping box, mailer, or other outer packaging used for delivery is not required.
Unless otherwise required by applicable law, the customer is responsible for all return shipping costs, duties, taxes, fees, and any other expenses associated with returning the product.
Please note that certain products may be excluded from the Right of Withdrawal where permitted by applicable law, including personalized or custom-made items.
Return Instructions
- Clearly write the following on the outside of the package: [ORDER NUMBER] EU WITHDRAWAL RETURN
- Carefully package the item to prevent damage during transit.
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Ship the package to the following address:
Freestyle Brands LLC
Attn: EU WITHDRAWAL RETURN
2701 E State Highway 121, Suite 650
Lewisville, TX 75056
USA
