Spare Parts Orders
If your part is not listed you may order by going to our spare parts order form at:
Watch Repair Service
2701 E State Highway 121
Suite 650
Lewisville, TX 75056
Welcome to the Freestyle Watch Replacement Parts Ordering Web Tool
Welcome to the Freestyle Watch Replacement Parts Ordering Web ToolFor customers wishing to purchase replacement parts for Freestyle Watches, we are happy to offer the ability to do this to the best of our abilities. Due to the fashion oriented nature of our brands, we are not able to guarantee that we will be able to keep inventory of all parts for all models at all times. If we do not have the part you are looking for we will contact you via email and will do our best to offer a substitute if possible. Please allow 48-72 hours for the processing of your order.
The page that follows allows you to select the part you want to order as well as the number of pieces. Start by entering the model number of the watch you want to order parts for. It is critical for you to enter the complete model number of your watch - which can usually be found engraved on the back of the watch - because parts are made to fit specific models. To order a specific part, click on the drop down menu beneath the part and select the number of pieces you would like to order for it. The cost of each part is listed next to the part name. This cost is for the part only. There will be an additional charge for shipping your order. Shipping charges are listed below:
Small parts: $3.50 per order (includes dials, hands, crystals and crowns, spring bars, links, nylon straps and band keepers)
All other parts: $9.00 per order
International: Orders shipped outside the US will be estimated at the time of shipment.
Press the NEXT button to be taken to the page where you enter your contact information. This information is critical to our ability to be able to send you updates on the status of your order as well as provide you the invoice for the replacement part(s) and allow you to pay. Please be sure to fill out all of the fields - especially your mailing address - so that we can get your parts sent to you as fast as possible.
Payment Information:
After we receive your watch and evaluate it against the service you have selected, we will send you an email with a confirmation of the charge for your repair and a secure link to be able to pay using PayPal or a Credit Card. We do not accept cash, checks or money orders. Once your payment is received, we will complete your order.
Having Problems?
If you have any problems with placing your replacement part order you can email us at support@freestyleusa.com or call us at 1-800-776-6449. We are not able to take replacement part orders by phone.
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Welcome to the Watch Repair Center
Welcome to the Watch Repair CenterFreestyle is the United States' Authorized Repair Center for Freestyle Watches.
If you purchased your watch in the U.S. and need service for it, please click on the Next button at the bottom of the page to reach our automated repair service portal. By going through this Easy Click process we will have all of your information on file when your watch arrives which will help us speed your repaird watch back to you as fast as possible.
Within our automated portal we will ask you what service you would like for us to perform. We have developed a flat fee approach to all repairs in order to simplify the process and make it easy to know how much your service will cost you. The cost on each button represents how much you will be charged for the service.
Please read the following details closely:
The cost of the parts and labor to repair a watch that is under warranty is free. However, there is a $9.00 charge for the shipping and handling involved in sending your watch back to you. Watches are returned using USPS. Please note that any watch that is required to be sent outside of the US will be charged for any additional shipping costs.
Warrantied parts include the movement, dial and hands. Please consult the warranty information on our web site for more information on what is and is not covered under the warranty.
If you choose the warranty service but the repair is not covered under warranty, we will send you an email with this information and request your approval of the non-warranty repair fee before repairing your watch. For more information on what is and is not covered under warranty you can refer to the warranty included with your watch or go to the warranty page for your brand on our web site. Please allow extra time for the repair of your watch for this approval process.
All service prices include the cost of shipping your watch back to you.
We offer the ability for you to select the specific service of replacing a battery or a strap. Please note that the strap replacement service represents the replacement of leather, silicon, rubber or polyurethane straps only and does not include metal bracelets.
Non-Warranty repairs include parts (such as case, crystal, cron and mettal bracelets), labor, shipping and handling, and a new battery. No matter what needs to be repaird or replaced, you will only pay the one price.
After clicking on the type of service you want performed, you will be taken to a page to enter your contact information. This information is critical to our ability to be able to send you updates on the status of your watch as well as provide you with the invoice for the service and allow you to pay. Please be sure to fill out all of the fields so that we can get your watch back to you as fast as possible.
Sending Your Watch to Us:
When sending your watch to us please package it in a well-padded box for protection. Please do not include the original packaging as it will not be returned to you after the repair. Be sure to include your printed response email sent to you via email that includes your contact information. We recoommend you send your package to us either insured or certified. Freestyle Repair Center cannot be responsible for packages that are lost or stolen in transit to us. Please allow 2-3 weeks for your watch to be returned to you. repaird watches will be returned via USPS. Our repair center is located at:
Freestyle Repair Center
2701 E State Highway 121
Suite 650
Lewisville, TX 75056
Payment Information:
After we receive your watch and evaluate it against the service you have selected, we will send you an email with a confirmation of the charge for your repair and a secure link to be able to pay using PayPal or a Credit Card. We do not accept cash, checks or money orders. Once your payment is received, we will complete your repair and send the watch to you.
For questions you can reach us during normal business hours at 1-800-776-6449 or you can email us at support@freestyleusa.com.
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Types of Watch Repairs
Please confirm the warranty for your Warranty Repair
Please confirm the warranty for your Warranty RepairRequested Services:
Issue Details
Contact Information
Thank you for providing the information for repair
Requested Services:
- Non Warranty Repair
- Battery Replacement
Customer Information:
- Name:
- Business Name:
- Email:
- Phone:
- Mobile:
- Address:
- City:
- State:
- Zip:
Please ship to the following address:
Freestyle Repair Center
2701 E State Highway 121
Suite 650
Lewisville, TX 75056
Package your watch in a well-padded box. Please do not include the original packaging as it will not be returned after repair. We recommend you send your package to us either insured or certified. Freestyle Repair Center cannot be responsible for packages that are lost or stolen in transit to us.
Please allow 2-3 weeks for your watch to be returned to you. You will receive emails from us periodically through this time period providing you updates on the status of your repair as long as you provide a valid email address in the repair entry process. Watches will be sent back via USPS.
Press the SUBMIT REQUEST button below to complete your request.
Your Request Was Successfully Submitted
Your Request Was Successfully Submitted
Thank you for your Repair Request, we have what we need to initiate the process. After our service team has reviewed your request, you will receive an email message back confirming the details of the request. This process may take up to 48 hours to complete. If you have any issues with the information, or questions about the process, you can communicate them directly through the repair system.
Please ship to the following address:
Freestyle Repair Center
2701 E State Highway 121
Suite 650
Lewisville, TX 75056
Your Request Was Successfully Submitted
Thank you for your Parts Request, we have what we need to initiate the process. After our service team has reviewed your request, you will receive an email message back confirming the details of the request. This process may take up to 48 hours to complete. If you have any issues with the information, or questions about the process, you can communicate them directly through the repair system.
