Freestyle warrants, to the original purchaser of a watch purchased from an authorized Freestyle retailer, a limited lifetime warranty that its watches are free from defects in materials and workmanship. The following are not covered under warranty: battery, case, strap/bracelet/band and crystal. Accidental loss, breakage or damage due to normal wear or misuse of the product, including but not limited to the mathematical accuracy of the product, is not covered under this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.
Under this warranty Freestyle will either repair or replace (at the repair center’s discretion) your watch at no cost for the repaired parts or labor. There will, however, be a nominal charge for the cost of shipping and handling your watch back to you. You will be responsible for the cost of any repair needed that is not covered under the warranty. Proof of purchase and/or original receipt from an authorized Freestyle retailer is needed to validate your warranty.
If the watch case is opened by anyone other than an authorized Freestyle repair center, the warranty is voided. Any other form of guarantee to you by the retailer is their responsibility. This warranty applies to watches purchased in the United States. For watches purchased outside the United States, please contact your local authorized Freestyle dealer for warranty information.
Please use our automated repair system for any warranty repairs by clicking on the following link and following the instuctions for completing a repair order.
After receiving the acknowledgement email from our repair center for our repair order, please carefully package your watch and send it via insured parcel post or other reliable shipping method, preferably trackable for your protection, to the address below and include the following:
- A copy of your original sales receipt
- A copy of the repair ticket or acknowledgement email, or your printed name, address, phone number, email address and a brief description of the problem
Freestyle Repair Center
3330 Earhart Drive Suite 208
Carrollton, TX 75006
Please do not include any special watchband or any other items of personal value in your shipment. Although we strive to repair and return your watch to you as quickly as possible, please allow up to 30 days for processing and the return of your serviced watch.