Freestyle Tide Series 600 Module Upgrade Program FAQs

How do I know if I my Freestyle Tide watch needs to be upgraded?

You only need to upgrade if you use the Tide functions, and your tide data has expired. If you try to use the tide function and receive the error message "No Tide Data for the Date" your tide data has most likely expired. If you hold down all five buttons for 6-8 seconds to reset the watch and the same message still appears when you try to access the tide information, your tide data has expired. If your style number is listed, you can upgrade if you want the new features available in the Tide 600 Series.

Can my Freestyle Tide watch be upgraded?

We can update certain models manufactured within the last 15 years with a new tide module to update expired tide data as well as add new features included in the new Tide 600 Series watches.You can check your style/model number from the backside case of the watch against the list of models below to see if your watch is eligible for an upgrade.

Shark Classic Tide 10006421 10006767 10006426 10006427 10014872 10014911 10022916 10022917 10026755 10026756 101813 101814 101831 101832 103324 103325

Shark Classic Clip Tide 10027111 10027112 10027113 10027114 10027115
Shark Tide 250 10025730 10025731 10025732 10025733 10025734

Shark XL Tide/Killer Shark Tide 10006406 10006431 10006696 10006702 10006703 10006749 10006759 10006816 101050 101051 101052 101998 101999 103246

Shark Classic Tide Trainer 10019170 10019171 10019172 10025901 Mariner Tide 10006686 10014902 10021362 10022917 10022918 10022919 10022920 103001 103182

What does the Tide Module Upgrade include?

Module Upgrade includes the following:

• New Tide 600 Series module
• New battery
• New seal/O-ring
• Reseal the watch case
• Pressure testing to 10 ATM
• Return shipping within the US

How much does the Tide Module Upgrade cost?

The module upgrade cost is $50 for most watches.

How do I pay for the Tide Module Upgrade?

Please do not send payment with your watch, we will send you an invoice with a link to a secure website where you can pay thru PayPal or with a credit card. Once payment is received your watch will be sent out within one business day. We do not accept checks, if you send a check with your watch, it will be shredded for your safety and security.

Can I purchase a new Tide 600 Series watch instead of upgrading my existing watch?

Yes you can purchase any of our new Tide 600 Series watches through our website at https://www.freestyleusa.com/collections/tide, or from an authorized Freestyle dealer.

Can I get the other parts of my watch repaired when they are upgrading the module?

Yes, we're happy to refurbish/repair other parts of your watch while it is in our repair center for the module upgrade. Subject to parts availability, here are some options and their costs:

• Replace strap - $25
• Replace watch case - $25
• Replace bezel only - $7.5

How long does the Tide Module Upgrade process take?

We will try to complete the module upgrade as quickly as possible, but please allow 3-4 weeks for your watch to be upgraded and tested in addition to transit time. You will be notified when the upgrade process is complete and you'll receive an invoice via email to pay online. Once the invoice is paid, your watch will be shipped out within one business day.

How do I get my Tide watch Upgraded?

Our module upgrade program requests are initiated through our automated repair process. This process can be accessed by clicking this link . Please read the welcome page - which explains the step-by-step process. Please select Tide Module Upgrade as the type of repair and complete all of the requested information, including your phone number, email and mailing address where you would like the watch to be returned. Please do not include any payment or checks in the package, you will be invoiced via email when the upgrade is completed, and you can make the payment online through our secure payment portal at that time.
IMPORTANT: in the ISSUE DETAIL box, please let us know the model number from the back of your watch, as well as the order number/name on the order if it was purchased from our website or, if it was purchased elsewhere, where and when the watch was purchased and if you have proof of purchase. If you would like any additional repairs done to the watch while it's in for the upgrade, please note those in the ISSUE DETAIL box as well.
Follow it all the way through until the end where it will tell you that you are "all done." Please scroll down to the bottom of the page to make sure there are no more green "Next" buttons to click on. You will receive a confirmation email of your repair ticket within 48-72 hours that you should print and include with your watch when you send it to our repair center at 2701 E State Highway 121 Suite 650 Lewisville TX 75056. Please pack your watch carefully and we strongly recommend sending it through a shipping method that offers package tracking and insure for the package for the value you place on it as we are not responsible for losses from packages that are not received or lost by the carrier.
Although we will attempt to complete your upgrade as quickly as possible, please allow 3-4 weeks for completion of the process.

What's new in the Tide 600 Series Upgrade?

The new Tide 600 Series features high/low tide times/heights and sunrise/sunset times for 600 beaches worldwide through 2034, offering you more options closer to home. You can also customize for your favorite local spot by using the Tide Offset function. The Tide 600 Series also comes loaded with tons of other functions that you have come to expect and enjoy from your Freestyle Tide watch. See individual watches on our website for more details at https://www.freestyleusa.com/collections/tide.