SHOP EARLY TO ENSURE YOUR ITEMS ARRIVE IN TIME | FREE FEDEX 2DAY SHIPPING ON DOMESTIC ORDERS $50+ |  COVID-19 SHIPPING INFO

SHOP EARLY TO ENSURE YOUR ITEMS ARRIVE IN TIME | FREE FEDEX 2DAY SHIPPING ON DOMESTIC ORDERS $50+ |  COVID-19 SHIPPING INFO

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SHIPPING

How fast will my order ship?
Orders are shipped Monday – Friday except for holidays. We attempt to ship all orders within one business of receipt of a complete order and orders placed before 12:00 Noon CST will ship the same day.
Do you offer expedited shipping?
Yes, we offer methods of expedited shipping that are available at checkout.
How long will take for my order to arrive?
Delivery times are based on the shipping method selected. Delivery times shown at checkout are provided by the carrier and are estimates only.
Are delivery times guaranteed?
Delivery times shown at checkout are provided by the carrier and are estimates only. We do not provide money-back guarantees. If you have a strict deadline for the receipt of your purchase, we recommend selecting a guaranteed delivery service such a Federal Express Overnight or Priority Mail Express.
My order has not arrived when expected. What should I do?
The first thing to do is to check the tracking information on your package. You will find the tracking information in the confirmation of shipment email you received. Please keep in mind that all delivery time frames listed on the website are estimates provided by each delivery carrier. These time frames are not guaranteed unless specifically noted at a guaranteed service.
I received a message that my package was delivered but it's not here. What should I do?
Receipt of this message indicates that the package was scanned as delivered by the carrier. Sometimes the post office will scan packages as delivered prior to them actually being delivered, but they usually make the delivery within a day or two. If your delivery is through USPS then we suggest contacting your mail carrier or local post office with your tracking number to see if they can help you track it down. They should be able to give you the location where it was scanned and the name of your mail person and how to contact them. If the delivery is via FedEx or DHL we recommend contacting them to notify them that the package was not actually delivered and see if they can provide additional information on the delivery location. If you are not able to locate the package please contact us for assistance.

Orders that include Route insurance are eligible for reshipping or a refund if the package is not received. Click here to file a claim. Route Insurance Claim
I entered the wrong address. Can I change it?
If your watch hasn’t shipped, we can change the address. Just send us a message. If the package has already been shipped, we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.
I received a message that my package could not be delivered and has been returned to sender. Can it be reshipped?
Yes, we’d love to reship your package. However, there will be a reshipping charge and we may ask for an alternate address.
Do you offer international shipping?
Yes. There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Freestyle. If you refuse the order, you will not be refunded by Freestyle.
Undelivered packages
If your package is returned to Freestyle marked as undeliverable or return to sender, a reshipping fee will be required or your order will be refunded.
Incorrect Addresses
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.
Returned/Refused Orders
If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.
What is Route Shipping Insurance?
Route is shipping protection that covers your package in the event that your package is lost, stolen, or damaged. If you purchased Route and need to file a claim click here. (Orders placed prior to 11/19/20)
What is Encased Order Protection?
Encased is shipping protection that covers your package in the event that your package is lost, stolen, or damaged. If you purchased Encased and need to file a claim click here.

Returns

How do I return an order?
Click on this link and it will take you to our return page: Returns Page.
How long do I have to return an order?
You may return your purchase within 30 days of purchase.
Will I be charged for return shipping?
Eligible items on Domestic orders $50 and over are eligible for free return shipping. Domestic items less than $50 (Not On Sale) do not qualify for free returns. You will be responsible for the return shipping cost, the amount will be deducted from your refund.
How will I be refunded?
Refunds are to the original form of payment.
Can I exchange my watch for something else?
During the return process, select "Exchange" as your reason. Be sure to include the style # and name of the watch you would like in exchange. Any difference in price will be charged or refunded.
Can I exchange my strap or part for something else?
Items under $50 are not eligible for exchanges. You may choose between a refund to the original form of payment or a store credit which can be used to purchase something else.
The item I purchased was on sale. Can I still return it?
Eligible items purchased on sale/using a discount code are eligible for store credit only.
Patches and Stickers
All patches and sticker packs are Final Sale and non-returnable.
Prepaid Return Shipping Labels
Prepaid return labels may only be used once. Limit 1 prepaid return shipping label per order. The label is ONLY to be used to return the order for which it was created.
Return Packaging
Returns are processed through USPS, so please package your return carefully in a box or bubble mailer to avoid any damage during return shipment. Any postage due or damages incurred from improper packaging will be deducted from the refund amount.
Non-Qualifying Returns
Returns that show ANY type of signs of wear, damage, or scents will NOT be accepted and will be sent back to the customer at their expense. A $5.00 restocking fee will be withheld from any return received without its original packaging.
Shipping Charges and Gift Cards
All shipping charges, gift cards, and store credits are non-refundable and non-transferable.
Lost / Damaged Returns
We are not responsible for lost/damaged returns or packages. It is your responsibility to follow all directions - if the package is sent back to you with postage due it is your responsibility; Freestyle will not reimburse additional charges.
Chargebacks
Any falsely filed chargebacks will be subject to a $10 fee. This fee covers the cost of refuting an invalid chargeback.
False Claims
False claims regarding defective pieces will result in the piece being returned to the customer at the customer's expense.

Size Guides

Watch
Straps
Clothing

Product features

Watch Strap
Leash: The shark leash’s velcro closure system is modeled after an 80’s style surfboard leash. Dense nylon pile fits between two straps of nylon hooks to fasten securely to your wrist.
Clip: Much like a seatbelt, just clip in to keep your watch safe, snug and comfortable.
Silicone / Polyurethane Buckle: Like the look of a traditional buckle closure? This is the one for you.
Night Vision
Whether you spend your time working in the dark or you just want to be able to check the time when you wake up in the middle of the night, night vision is just one button away.
Luminous Hands
Luminous paint on the watch hands glows in the dark when fully charged up by exposure to sunlight or artificial light.
Dual Time
Want to know the time in two different locations at once? Not a problem. Our dual time feature lets you easily switch between the two, TIME and TM-2. Please note that if TIME is set for military time (24hr), TM-2 will display in the same format.
Dual Alarm
Have a hard time waking up in the morning? Dual alarms are the answer. Please note that each alarm is associated with one time. ALM1 is based on TIME and ALM2 is based on TM-2. To use both alarms, TIME and TM-2 must be set to the same time.
Dual Date
Two dates, one linked to TIME and the other linked to TM-2.
Hourly Chime
Shark watches have the option to set a chime to sound on the hour, every hour.
Chrono / Stop Watch
The chrono or stop watch feature lets you start, stop, and continue again to time events.
Countdown / Heat Timer
A countdown or heat timer counts down from a set number. These intervals are preset at 1 minute, 3, 5, 10, 15, 20, 25, 30, 45, and 60 minutes.
Military Time
Shark watches can be set for 12 hour time or 24 hour time.
Hydro Pushers
Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.
Ratcheting Bezel
Our unidirectional, ratcheting bezel allows for an easier reading of elapsed time and ensures that if the bezel is accidentally moved, the time already spent underwater would be indicated as longer than actually spent, preventing the diver from assuming he has more time than he does.
Screw Down Crown
As with most steel dive watches, our dive watches are equipped with what is called a “screw down crown.” The crown is unscrewed in a counter-clockwise direction until it disengages from the case and then gently pulled out slightly until it engages the movement to set the time and date like most analog watches. Once the watch is set it is critical that the stem is pushed back in to reengage the movement and that the crown is screwed back down in a clockwise direction until tight to ensure that water does not enter the case when the watch is in water.
Date Window
The date window on our Freestyle watches displays the day of the month.
Chronograph
The three dials on a chronograph watch show how many seconds are passing within a minute, how many minutes are passing within an hour, and the number of hours passing within a 24 hour period.
Tide Data Built In
Built in tide charts predict high and low tide forecasts.
Sunrise / Sunset
Built in feature predicts sunrise and sunset forecasts.

Water resistance

How deep can I go with my watch?

Use the diagrams below to estimate which water activities your watch can safely withstand.

What is a hydro pusher?
Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.
Can I wear my watch in the hot tub?
No, if you love your watch do not wear it in a hot tub! The combination of extreme heat and water will damage the seal and the watch will leak.
My watch has condensation inside. What should I do?
Sometimes condensation can form when going from one temperature extreme to another for example, air conditioning to a hot summer day. However, if this occurs after being in water, we recommend you send your watch in to our repair center.
Watch Repair
My watch leaked. What should I do?
We recommend you send your watch in to our repair center. Watch Repair

Watch Care

How long does a battery last?
Typically, batteries last 1-2 years depending on the watch's functions (tide, alarms, stopwatch, vibration, etc.) and how often those functions are being used.
Can a local jeweler change the battery in my watch?
Love your Freestyle? Don't let just anyone repair it. Watches will not be covered by the warranty if someone other than the Freestyle repair center. Watch Repair
My watch is beeping and will not stop. What should I do?
You might need to manually reset your watch by pressing and holding all the push buttons for up to 5 seconds. If this does not stop the sound,you will need to submit arepair request. Watch Repair
How do I clean my strap?
All Freestyle nylon and polyester watchbands are made from the highest quality material. They are washable in warm water with a mild liquid soap. Please be aware of the water resistance for your model prior to washing. If the water resistance is less than 5 ATM H20 it is recommended to remove the band prior to washing. For stubborn stains, scrub with a washcloth and rinse thoroughly.

Parts

Can I order replacement watch bands and parts?
You may place an order for many of our most popular straps or keepers on the Freestyle website. To find the correct part for your watch, please visit Find The Right Parts
I can't find the part I need on the Freestyle website. What can I do?
If your part is not listed you may order by going to our spare parts form Spare Parts Order Form.
Can I change the color of my strap and bezel?
Absolutely! You can change the strap and bezel on your watch to create a one-of-a-kind Freestyle.
How do I know which part I need?
Please refer to the diagram below to help identify the parts of your watch:
Freestyle Watch Diagram - Front
How do I find the model number for my watch?
Please use the diagram below to locate your model number.
Freestyle Watch Diagram - Rear
Do retailers/dealers also sell parts?
No but You may place an order for many of our most popular straps or keepers on theFreestyle website. To find the correct part for your watch, please visit Find The Right Parts. If your part is not listed you may order by going to our spare parts form Spare Parts Order Form .

Apple Watch™ Straps / Smart Watch Straps

How do I install my Apple Watch™ strap?

Freestyle Apple Watch™ Strap Leash Sizing Freestyle Apple Watch™ Strap Leash Sizing Freestyle Apple Watch™ Strap Leash Sizing Freestyle Apple Watch™ Strap Leash Sizing Freestyle Apple Watch™ Strap Leash Sizing Freestyle Apple Watch™ Strap Leash Sizing Freestyle Apple Watch™ Strap Leash Sizing
IMPORTANT:

When you insert the adapter into the watch you should hear a soft click as the adapter locks into place. You should not be able to slide the adapter out without pressing the release button on the back of the watch.

IF THE ADAPTER IS NOT ATTACHED CORRECTLY YOUR WATCH MAY FALL OFF.
How do I remove my Apple Watch™ strap from the adapters?
The easiest way to remove the strap from the adapter is to get a small paperclip and push the end of it into the little hole that is on the side of the adapter. This will depress the end of the spring bar and allow you to pull it out of the adapter. Just remove and reattach the adapter with the silver magnet facing towards the back of the watch and you should be all set.
How do I know what size strap will fit my wrist?
Click on this link and it will take you to our size guides page: Size Guide.
What are adapters and do I have to buy them?
Adapters are used to connect the strap to the Apple Watch™. If you are attaching an Apple strap to an Apple Watch™, the adapters are required.
Can I use any Freestyle strap on my Apple Watch™?
The straps designated as APPLE WATCH™ STRAPS are the only Freestyle straps that fit with the larger Apple Watch™ (42/44m). The Shark Classic clip straps and two-piece leash straps can be used with the smaller Apple Watch™ (38/40mm), however, please note that only the straps designated as Apple Watch™ Straps have been tested with the adapters. If you choose to use the straps on a non-Apple Watch™ you should be sure to follow the manufacturers recommendations regarding attachment of the strap.

Instruction Manuals

Instruction Manuals

Watch Instructions

Need your instruction manual? Select your model and download the PDF.

How-to videos

How-to videos

How to Replace an Apple Watch™ Strap

How to Replace a Shark Classic Strap

How to Set the Time on a Freestyle Shark Watch

Warranty

What is a limited lifetime warranty?

Freestyle warrants, to the original purchaser of a watch purchased from an authorized Freestyle retailer, a limited lifetime warranty that its watches are free from defects in materials and workmanship. The following are not covered under warranty: battery, case, strap/bracelet/band and crystal. Accidental loss, breakage or damage due to normal wear or misuse of the product, including but not limited to the mathematical accuracy of the product, is not covered under this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.

Under this warranty Freestyle will either repair or replace (at the repair center’s discretion) your watch at no cost for the repaired parts or labor. There will, however, be a nominal charge for the cost of shipping and handling your watch back to you. You will be responsible for the cost of any repair needed that is not covered under the warranty. Proof of purchase and/or original receipt from an authorized Freestyle retailer is needed to validate your warranty.

If the watch case is opened by anyone other than an authorized Freestyle repair center, the warranty is voided. Any other form of guarantee to you by the retailer is their responsibility. This warranty applies to watches purchased in the United States. For watches purchased outside the United States, please contact your local authorized Freestyle dealer for warranty information.

Please use our automated repair system for any warranty repairs by clicking on the following link and following the instuctions for completing a repair order.

Automated Repair Form

After receiving the acknowledgement email from our repair center for our repair order, please carefully package your watch and send it via insured parcel post or other reliable shipping method, preferably trackable for your protection, to the address below and include the following:

  1. A copy of your original sales receipt
  2. A copy of the repair ticket or acknowledgement email, or your printed name, address, phone number, email address and a brief description of the problem


Freestyle Repair Center

2701 E State Highway 121 Suite 650
Lewisville, TX 75056

Please do not include any special watchband or any other items of personal value in your shipment. Although we strive to repair and return your watch to you as quickly as possible, please allow up to 30 days for processing and the return of your serviced watch.

What does the warranty cover?
The warranty covers defects in materials and workmanship.
Does the warranty cover straps?
No, the following are not covered under warranty: battery, case, strap/bracelet/band and crystal.
I purchased a watch 10 years ago with a printed instruction of a 2 year warranty. I see the warranty is now limited lifetime. Which warranty apples to my watch?
The Limited Lifetime Warranty only applies to watches purchased after 2007, so if your watch was discontinued or purchased prior to that time, it is covered under the warranty in place at that time as noted in your instruction manual. We do still ofer repair services for out of warranty watches at a reasonable cost If you have an issue with your watch we would recommend contacting us to see about getting it repaired Repair Watch
Does the warranty cover a lost watch?
Loss is not covered under our Limited Lifetime Warranty. We cannot replace lost watches. Please see our Limited Lifetime Warranty Limited Lifetime Warranty.
Do I have to have proof of purchase to repair my watch under warranty?
Yes, proof of purchase from an authorized Freestyle seller is required for warranty repairs.

Repairs

My watch stopped working. Can I get it repaired?
Yes, we will do our best to get your Freestyle watch up and running again. Watch Repair
I lost my proof of purchase. Can I still have my watch repaired?
Absolutely! We'll do our best to keep your Freestyle on your wrist. Without the proof of purchase from an authorize Freestyle seller, it will be considered a non-warranty repair.
Can a local jeweler change the battery in my watch?
Love your Freestyle? Don't let just anyone repair it. Watches will not be covered by the warranty if someone other than the Freestyle repair center. Watch Repair.
I replaced the battery in my watch but it still doesn't work. What should I do?
Although your watch is no longer under warranty because the case back has been opened, we would still love to repair your watch. Watch Repair
My watch is beeping and will not stop. What should I do?
You might need to manually reset your watch by pressing and holding all the push buttons for up to 5 seconds. If this does not stop the sound, you will need to submit a repair request. Watch Repair

Purchase with Klarna

What is Klarna?
Klarna offers you the ability to split or defer your payment when you place an order with us. Read more about Klarna on their website Pay Later With Klarna

Freestyle Customer Account

What is a Freestyle customer account?
A Freestyle account allows you to track your orders and access your purchase history without having to remember a specific order number.
How do I create an account?
You can create an account when you place an order or you can click here Create a Freestyle Customer Account
How do I sign into my account?
You can click on SIGN IN at the top of the website page or click here Log Into Account
How do I delete my customer account?
Please contact us if you would like your information removed from our system and allow two business days for processing. Please note that once an account is deleted, it cannot be restored.