Shipping policy

• Orders are processed and shipped Monday - Friday except for holidays;
• We attempt to ship all orders within one business day of receipt of a complete order with a valid shipping address;
• Orders placed before noon central time are usually shipped out the same day;
• Orders placed after the Friday at noon central time will be shipped on the following Monday, except for holidays;
• We are unable to cancel orders or change addresses after an order has been shipped, contact us right away if you need to cancel or change the address and we’ll attempt to do so if the order hasn’t already shipped;
• Shipping times shown at checkout are estimates based upon information provided by the shipping carriers but can vary based on factors out our control.

• If you need expedited shipping to meet specific delivery times, we strongly recommend selecting a service like Fedex Overnight or Fedex 2-Day service;
• Fedex Overnight, 2Day and Express Saver shipments deliver Monday - Friday;
• These orders are expected to deliver one (Overnight), two (2Day) or three (Express Saver) business days after the day they ship, respectively;
• Saturday and Sunday do not count as business days for Fedex delivery times, it begins the first business day after shipment
  
  For example, for an order shipping on Friday, Fedex Overnight service would have an expected delivery of Monday, and Fedex 2Day service would be expected to deliver on the following Tuesday;
• All Fedex shipment delivery times are subject to terms and conditions and blackout dates shown here.

FREE SHIPPING ON DOMESTIC ORDERS OVER $60*

FREE FEDEX EXPRESS SAVER SHIPPING ON HOODIE ORDERS

SHIPPING FAQ

How fast will your order ship?

We attempt to ship all orders within one business day of receipt of a complete order, and orders placed before noon central time are usually shipped out the same day. Orders are shipped Monday – Friday except for holidays.

Have a strict deadline?

We offer expedited shipping!

How long will my watch take to ship?

During the holidays we’re shipping all domestic orders greater than $60 for free via Fedex 2Day* shipping to help get your packages to you sooner. Can’t wait that long to get your watch? We understand! We also offer methods of expedited shipping that are available at checkout. All international orders are shipped via the service requested and delivery times will vary based on local delivery and customs processing.
* FedEx shipping offer valid for deliveries to domestic street addresses only, not available for delivery to PO Box, APO, DPO, FPO, Puerto Rico or other US Territory addresses, these orders will be shipped USPS Priority Mail which is an expedited but not guaranteed delivery service. All Fedex shipment delivery times are subject to terms and conditions and blackout dates shown at https://www.fedex.com/en-us/holiday/last-days-to-ship.html

Are delivery times guaranteed?

Delivery times shown at checkout are provided by the carrier and are estimates only. We do not provide money-back guarantees. If you have a strict deadline for the receipt of your purchase, we recommend selecting a guaranteed delivery service such a Federal Express Overnight or Priority Mail Express.

My watch has not arrived when expected. What should I do?

Please keep in mind that all delivery time frames listed on the website are estimates provided by each delivery carrier. These time frames are not guaranteed unless specifically noted at a guaranteed service.

I received a message that my package was delivered but it's not here. What should I do?

Receipt of this message indicates that the package was scanned as delivered by the carrier. Sometimes the post office will scan packages as delivered prior to them actually being delivered, but they usually make the delivery within a day or two. If your delivery is through USPS then we suggest contacting your mail carrier or local post office with your tracking number to see if they can help you track it down. They should be able to give you the location where it was scanned and the name of your mail person and how to contact them. If the delivery is via Fedex or DHL we recommend contacting them to notify them that the package was not actually delivered and see if they can provide additional information on the delivery location. If you are not able to locate the package please contact us for assistance.

I entered the wrong address. Can I change it?

If your watch hasn’t shipped, we can change the address. Just send us a message. If the package has already been shipped, we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.

What if I entered the wrong billing address?

If your order was accepted and confirmed by our system it means your payment was approved by the provider based on the address you entered so you do not need to contact us to update your billing address. If it was not approved you may try to enter a new order with the correct billing address.

I received a message that my package could not be delivered and has been returned to sender. Can it be reshipped?

Yes, we’d love to reship your package. However, there will be a reshipping charge and we may ask for an alternate address.

Delivery Times

Delivery times shown at checkout are estimated; we do not provide money-back guarantees.

Processing Time

Orders placed before noon CST will be shipped out same day. Orders placed after noon CST will be shipped out the next business day. Please note that we only ship orders Monday - Friday. We do not ship on federally recognized holidays.

International Orders

There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Freestyle. If you refuse the order, you will not be refunded by Freestyle.

Undeliverable Packages

If your package is returned to Freestyle marked as undeliverable or return to sender, a reshipping fee will be required.

Incorrect Addresses

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Freestyle is not responsible for, nor able to refund or replace orders shipped to an incorrect address.

Returned / Refused Orders

If you would like to cancel an order that has been refused or returned to us, the original shipping cost will be deducted from your refund amount.